Shipping & Returns

  • Outbound shipping from our store via the U.S. Postal Service is FREE on all orders.
  • Packages will ship via U.S. Postal Service unless otherwise noted.
  • Some packages will require a signature for delivery.  While this can be inconvenient, it is the safest way to make sure you receive your order as expected.
  • If you are interested in expedited/express shipping, please contact our store directly.
  • If you require another method of shipping instead of U.S. Postal service, please contact our store directly.
  • Orders ship on all weekdays and Saturdays (excluding holidays).
  • You will typically receive your order in 3-10 business days from the date you placed the order, depending on inventory. If you would like more specific shipping times, please contact our store directly.
  • Tracking information will be provided to you as soon as your order has left our facility.
  • Customers are responsible for shipping charges on any returns or exchanges. A return/exchange instruction form will be included with your order.
  • Please Note :  We only accept returns and exchanges of items purchased from our store or on our store website (
  • We are NOT able to accept returns of items purchased on the corporate website.
  • Please Note : Customers are responsible for shipping charges on all returns and exchanges that are sent back to our store.
  • We only accept returns of items purchased in our retail store or on our store website (
  • We offer a 30-day return policy, as long as the item was purchased from our store and is in new/unworn condition with the original box/packaging.  Within this time frame, simply return the item to us for an exchange or refund (to your original method of payment).
  • All items must be sent back in a separate shipping box.  Please do not adhere shipping labels or packing tape directly to the shoebox.
  • Please include a copy of your original receipt or order confirmation with your return.  If you do not have one of these, please enclose a note with your name and address and let us know what you would like us to do with your return.
  • If a customer sends back a package without paying the shipping cost, $10 will be deducted from the refund amount.
  • Please allow 5-7 business days for returns to be processed.
  • If you have any questions, please contact us at: 866-251-7130 (toll free) or email us at

(for items purchased from our store):

Complete Birkenstock
Attn: Returns Dept.
3232 Lake Ave., Suite 320
Wilmette, IL 60091

Size Conversion Chart